❓ Frequently Asked Questions
Answers to all your questions about ek99
From opening an account to withdrawing money via bKash — find simple and detailed answers to ek99's most common questions here.
Welcome to ek99. This FAQ page has been created especially for players in Bangladesh so you can quickly find answers to any questions about registration, deposits and withdrawals, choosing games, using bonuses and safe gaming. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always by your side.
Account and Registration
Account and Registration
To register at ek99, you need an active mobile number and to be of legal age (21 or older). Enter your name, mobile number and preferred password in the registration form. The whole process takes just a few minutes.
No, only one account per person is allowed. Creating multiple accounts may result in all accounts being closed and any accumulated bonuses being forfeited. ek99 strictly follows this policy to ensure a fair and transparent gaming environment.
Click the "Forgot password?" option on the ek99 login page. A verification code will be sent to your registered mobile number. Enter the code and set a new password. If you still have trouble, contact our live chat support.
Yes, ek99 follows an identity verification process to ensure security and fair play. You may be asked to verify your identity when making large withdrawals or making changes to your account details. This is an important step in keeping your account secure.
Absolutely. ek99 is fully optimized for mobile browsers. The site works smoothly on both Android and iOS devices. Login, deposit, withdrawal and playing games — everything can be done from mobile without downloading any app.
Deposits and Withdrawals
Deposits and Withdrawals
You can deposit at ek99 using four payment methods: bKash, Nagad, Rocket and bank transfer. The minimum deposit amount for each method is ৳500. Choose your preferred method and follow the instructions.
Deposits made via bKash, Nagad and Rocket are added to your ek99 account instantly in most cases. Bank transfers may take a little longer. If there is any delay, contact our live chat with your transaction ID.
Withdrawals from ek99 are generally completed within 30 minutes to 3 hours. Once the request is verified it is processed promptly. The minimum withdrawal amount is ৳500.
ek99 does not charge any deposit or withdrawal fees. However, payment providers such as bKash, Nagad or Rocket may apply their own fees, which are determined entirely by their own policies.
Yes, payments at ek99 via Nagad, bKash and Rocket are completely safe. The site is secured with SSL encryption, so your financial information stays fully private. ek99 always uses secure and reliable payment gateways.
The most common reasons for a rejected withdrawal are a pending account verification or an unfulfilled bonus wagering requirement. Check that your account details are correct and contact our 24/7 live chat for more information.
Games and How to Play
Games and How to Play
ek99 offers slots, live casino, fishing games, cricket and sports betting, and crash games (such as Spribe's Aviator). Games from various top providers are available — including Pragmatic Play, PG Soft, JILI and Evolution Gaming, among many others. New games are added regularly.
To bet on any cricket match including BPL at ek99, you need to have a balance in your account. Go to the cricket section, select the match and place bets on various markets including match result, toss, batsman runs or over totals. With live betting you can also bet while the match is in progress.
RTP or "Return to Player" is a mathematical average rate that indicates what percentage of total bets a game returns over the long term. It is not a guarantee of winning in a single session — every spin or round is completely independent and random. Also consider volatility when choosing a game.
All slots and live games offered at ek99 are developed by certified software providers who use RNG (Random Number Generator). This means the outcome of every game is completely random and impartial. ek99 is committed to ensuring fair play.
Yes, ek99's live casino games run smoothly on mobile as well. Games from top providers like Evolution Gaming and Ezugi are available in mobile browsers with high-quality video streaming. A good internet connection makes the experience even smoother.
Bonuses and Promotions
Bonuses and Promotions
New members at ek99 receive a 150% welcome bonus on their first deposit, up to a maximum of ৳20,000. That means if you deposit ৳1,000 you will receive ৳2,500 (deposit + 150% bonus). A 25x wagering requirement applies to the bonus.
A wagering requirement means you must place a certain amount in bets before you can withdraw the bonus money. For ek99's welcome bonus this is 25x. For example: if you receive a ৳1,000 bonus you must wager ৳25,000 before withdrawing. Betting on any game counts toward fulfilling this requirement.
Active players at ek99 are automatically enrolled in the VIP program. There are three tiers: Bronze, Silver and Gold. You can move up to higher tiers based on your regular play and deposit amounts. At the Gold tier weekly cashback goes up to a maximum of 1.0%.
Bronze members receive a weekly cashback of up to 0.3%, Silver members up to 0.7% and Gold members up to 1.0%. The more active you are and the higher you climb through the tiers, the more benefits you receive.
In some cases there is an option to opt out of a bonus. However, once a bonus has been added to the account and betting has begun it generally cannot be cancelled. Read ek99's terms and conditions page or ask on live chat for more details.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, ek99 keeps all your personal and financial information secure through SSL encryption technology. Your information is not sold to third parties. Read our privacy policy page for more details.
ek99 is for people aged 21 or older only. Age is confirmed at registration and during account verification when required. ek99 is firmly committed to the safety of minors.
Yes, ek99 provides responsible gaming tools. You can set deposit limits, session time limits and other controls in your account settings. Contact live chat for assistance if needed.
If you notice signs of addiction, seek help without delay. Contact ek99's live chat — we will help you arrange a Self-Exclusion or cooling-off period. Gambling is for entertainment, not a way to earn money — it is important to keep this in mind.
Yes, ek99 offers a Self-Exclusion feature. If you want to take a break for a while, let us know via live chat. We will deactivate your account for a set period of time. Visit our responsible gaming page to learn more about responsible gaming.
The ek99 support team is available 24 hours a day, 7 days a week via live chat in English. Click the live chat button on any page of the site. You can also reach us by email: [email protected].
Still have questions?
Our support team is available 24/7 to help you. Contact us via live chat now.
Contact us via Live ChatLive Chat Support
Direct support in English 24 hours a day, 7 days a week. Get the fastest resolution.
Email Support
[email protected] — email us for detailed questions. You will receive a prompt reply.
Help Center
Find detailed information on our about us, terms and conditions and responsible gaming pages.