ek99's Privacy Policy

1. Scope and Purpose of Data Collection

ek99 collects only the information that is necessary for the proper operation of our services. We collect personal information for the following purposes:

• To complete account registration and identity verification (KYC).
• To process deposit and withdrawal transactions and to prevent financial fraud.
• To personalise the gaming experience for users and to provide relevant bonus offers.
• To ensure regulatory compliance and to enforce responsible gaming policies.
• To maintain platform security and to protect against cyber attacks.
• To provide 24/7 customer support and to resolve complaints.

2. What Information We Collect

2.1 Information You Provide

Information you provide directly to us during the account registration and verification process:

• Full name, date of birth, and national identity card number.
• Email address and mobile number.
• Address (district, division, and postal code).
• Payment account details — such as bKash, Nagad, Rocket, or bank account numbers.
• Documents uploaded for KYC verification — copies of national identity card, passport, or driving licence.

2.2 Automatically Collected Information

Technical information collected automatically when you use ek99:

• IP address, browser type and version, operating system.
• Device identifiers and cookie data.
• Date, time, and session duration of platform access.
• Pages visited, click patterns, and gaming activity logs.
• Transaction history and financial records.

3. Legal Basis and Methods of Data Use

ek99 processes your personal information only on the following lawful bases:

• Performance of a contract: For managing your account, providing gaming services, and processing deposits and withdrawals.
• Legal obligation: To comply with anti-money laundering requirements, age verification (21+), and other applicable regulations.
• Legitimate interests: For detecting fraudulent activity, ensuring platform security, and improving service quality.
• Consent: For sending marketing communications — where you have given your explicit consent.

We never sell your information to third parties. We do not collect excessive or irrelevant information.

4. Sharing Information with Third Parties

ek99 shares your personal information with specific third parties only in the following circumstances:

4.1 Service Provider Partners

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the financial information necessary to verify and complete transactions.
• Game software providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive the technical data required for gaming sessions.
• KYC verification agencies: With licensed verification services for the purpose of confirming identity.
• Data security and anti-fraud services: To detect and prevent harmful activity.

4.2 Legal Requirements

We may be required to disclose information under a court order, a lawful government request, or applicable law. In such cases we will disclose the minimum amount of information necessary and will notify you in advance where possible.

Except as described above, we do not transfer your information to third parties under any circumstances. We have data processing agreements in place with every third party to ensure the protection of your information.

5. Cookies and Tracking Technologies

ek99's website uses various types of cookies and similar tracking technologies. These improve your browsing experience and ensure the functionality of our platform.

5.1 Types of Cookies

• Essential cookies: Necessary to keep your login session active, verify security tokens, and support core platform functionality — these cannot be disabled.
• Functionality cookies: Save your language preferences, game settings, and personalised experience.
• Analytics cookies: Help improve service quality by analysing platform usage patterns. This information is processed in aggregated and anonymised form.

5.2 Cookie Controls

Non-essential cookies can be disabled or deleted from your browser settings. Please note that disabling essential cookies may affect some important platform functionality.

6. Data Protection and Security Measures

To protect your information, ek99 has implemented industry-standard technical and organisational security measures:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by 256-bit SSL encryption.
• Data encryption: Stored sensitive information — passwords and payment details — is kept encrypted using strong encryption algorithms.
• Two-factor authentication (2FA): Two-step verification is available as an additional layer of security for your account.
• Least-privilege access policy: Only authorised staff can access the information they need, and every access is logged.
• Regular security audits: Vulnerability assessments and penetration tests are conducted regularly by independent security specialists.
• Firewall and DDoS protection: Advanced firewall and DDoS mitigation measures are active at the server level.

However, no system on the internet is completely secure. Please report any suspicious security incident to us immediately at [email protected].

7. Data Retention Period

ek99 retains your personal information only for as long as is necessary to fulfil the relevant purpose or to comply with legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• After account closure: Financial and KYC records are retained for a minimum of 5 years, as this is mandatory under anti-money laundering law and financial regulations.
• Marketing data: Deleted immediately upon withdrawal of your consent.
• Log data: Security and analytics logs are generally retained for up to 12 months.

After the retention period ends, data is securely deleted or anonymised so that no individual can be identified from it.

8. Your Data Rights

ek99 respects your privacy rights. You have the following rights regarding your information:

• Right of access: The right to receive a copy of the information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (subject to exceptions arising from legal obligations).
• Right to restriction of processing: The right to request that the use of your information be limited for specific purposes.
• Right to portability: The right to receive your information in a structured, commonly used format.
• Right to withdraw consent: The right to withdraw consent from marketing communications or optional data processing at any time.

To exercise these rights, email [email protected]. We will respond to your request within 30 business days. Additional information may be requested to verify your identity.

9. Privacy of Minors

ek99 is a platform operated strictly for those aged 21 and above. We do not knowingly collect any personal information from minors.

• Age verification is mandatory at the time of registration.
• An account will not be activated unless age is confirmed during the KYC process.
• If we become aware that information from a minor has entered our systems, we will immediately close that account and delete all associated information.

If a child or minor has opened an account on ek99, guardians are requested to contact us at [email protected].

10. International Data Transfers

ek99 operates primarily in the Bangladesh market. In some cases, our servers or third-party service providers may be located in other countries.

Regardless of where your information is processed, the standards described in this Privacy Policy will always apply. We ensure that appropriate safeguards are in place for any international data transfer and that international data protection standards are observed.

11. Policy Changes and Updates

ek99 may update this Privacy Policy from time to time in response to business needs, technological changes, or legal requirements.

• For significant changes, we will send advance notice to your registered email address.
• The effective date of the updated policy will be stated at the top of this page.
• Continued use of the platform after any changes indicates that you have consented to the updated policy.
• If you do not agree with the updated policy, you may request that your account be closed.

Please visit this page regularly for the most current version of the policy.

12. Responsible Gaming and Data Protection

ek99 analyses your gaming activity data to identify and prevent harmful gaming behaviour. This analysis is carried out entirely for your protection.

• If unusual gaming patterns or excessive spending are detected, our team will contact you.
• You can set your own deposit or gaming limits — these preferences are stored in our system.
• If you request self-exclusion, your information is automatically removed from marketing communications.

To learn more about responsible gaming, visit our Responsible Gaming page.