ek99 Terms and Conditions

1 General Provisions

ek99 (referred to hereinafter as "Platform", "we" or "ek99") is an online gaming and entertainment service operated for players in Bangladesh. By browsing the website, creating an account, or playing any game, you are considered to have accepted these terms and conditions.

These terms and conditions apply together with ek99's privacy policy and responsible gaming guidelines. In the event of any conflict, these terms and conditions will take precedence.

2 Account Registration and User Responsibilities

To create an account on ek99, you must meet the following conditions:

• You must be at least 21 years old.
• You must provide accurate and complete information at the time of registration.
• Only one account per person is permitted.
• You are solely responsible for keeping your account password confidential and not transferring it to any third party.
• Any unauthorized activity on your account must be reported to ek99 immediately.

Consequences of Providing False Information

If a user registers with false or misleading information, ek99 reserves the right to suspend or close the account and withhold any deposited funds at any time.

3 Age Verification and Identity Confirmation

ek99 strictly enforces a 21+ age policy. At any time we may request any of the following documents to verify your identity:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate
• Proof of bank account or mobile banking registration

If the required documents are not provided within the specified time after a verification request, the account may be temporarily or permanently closed.

4 Deposits, Withdrawals and Payment Policy

Deposit

The minimum deposit amount on ek99 is ৳500. We support the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

Deposits are usually credited to your account within a few minutes. Delays may occasionally occur due to technical issues — in that case, please contact the support team.

Withdrawal

The minimum withdrawal amount is ৳500. Withdrawal requests take between 30 minutes and 3 hours to process. Account verification must be completed before withdrawals can be made.

General Payment Terms

• Deposits and withdrawals should be made using the same payment method where possible.
• Using a third party's account for deposits or withdrawals is strictly prohibited.
• For suspicious transactions, ek99 may request additional information for verification.
• ek99 complies with applicable regulations to prevent money laundering.

5 Bonuses, Promotions and Wagering Requirements

Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus:

• The total of the bonus and the deposit must be wagered 25 times (25x).
• Wagering must be completed within the specified time after the bonus is received.
• The welcome bonus can only be claimed once per person, per household, per device, or per IP address.

Other Promotions

From time to time ek99 runs various tournaments, cashback offers and special promotions. Each promotion has its own terms and validity period.

VIP Program

ek99's VIP program has three tiers:

• Bronze: Weekly cashback up to 0.3%.
• Silver: Weekly cashback up to 0.7%.
• Gold: Weekly cashback up to 1.0%.

Through regular active play you can advance to higher VIP tiers. Progression to the next tier occurs upon meeting the required turnover conditions.

6 Gaming Rules and Fair Play

All games offered on ek99 are developed and operated by third-party software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others). Every game uses Random Number Generator (RNG) technology to ensure fair play.

Prohibited Activities

The following activities are strictly prohibited and may result in account termination:

• Playing games using software bots or automated tools.
• Collusion or conspiring with other players.
• Attempting to exploit any vulnerability in the game engine or system.
• Claiming bonus benefits from multiple accounts.
• Using the platform for money laundering or any other unlawful purpose.

Technical Issues

If a game session is affected by a server error or network disconnection, ek99 will investigate and make a decision accordingly. In such cases, ek99's decision will be considered final.

7 Responsible Gaming Policy

ek99 places the highest importance on responsible gaming. Gaming is for entertainment only — it is not a source of income. We encourage our users to develop healthy gaming habits.

Users can contact us to put the following measures in place for their own protection:

• Setting daily, weekly, or monthly deposit limits.
• Temporary or long-term self-exclusion.
• A temporary break from the account for a set period.

For more information, please read our Responsible Gaming page.

8 Account Suspension, Closure and Refunds

Closure by ek99

ek99 may suspend or permanently close an account for any of the following reasons:

• Violation of these terms and conditions.
• Evidence of fraud or bonus abuse.
• Failure to complete identity verification.
• If information is received indicating that the account is being used by a minor.

Closure by the User

A user may request to close their account at any time. In that case, any approved balance will be returned through the designated method. Funds earned from bonuses may be forfeited if the applicable conditions have not been met.

9 Privacy and Data Security

ek99 uses SSL encryption technology to keep your personal information and financial data secure. We do not sell your information to third parties.

To learn more about our data processing practices, please read the Privacy Policy page.

Cookies and Tracking

ek99 uses cookies to improve the browsing experience and ensure security. By using the website you consent to the use of cookies.

10 Limitation of Liability

ek99 is not liable for:

• Any loss caused by a user's internet disconnection.
• Errors or disruptions arising in third-party software.
• A user's password or account information being exposed due to their own negligence.
• Financial loss resulting from a user's gaming decisions.

ek99 always strives to provide a safe and stable service, however it is not possible to accept full responsibility for any technical failures.

11 Intellectual Property Rights

All content on the ek99 website — logos, text, graphics, interface design, software code — is the intellectual property of ek99 or the relevant licensor. Reproduction, distribution, or commercial use of any part of this content without written permission is prohibited.

Ownership of game content is retained by the respective software providers (such as PG Soft, Pragmatic Play, JILI, and others).

12 Changes and Updates to Terms

ek99 reserves the right to change these terms and conditions at any time. After any change, the updated date will be displayed at the top of this page. Registered users will be notified of significant changes.

Continued use of the platform after any changes will be taken to mean that you have accepted the new terms.

13 Contact, Complaints and Dispute Resolution

For any questions, complaints, or disputes, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bengali support (via the live chat button on the website)

After a complaint is submitted, we will investigate and respond as quickly as possible. Our customer service team always works to resolve every dispute fairly and transparently.